I seem to have posted a lot of allergy alerts about gluten free oats recently, covering all the major supermarkets here in the UK. I suspect that the number of recent alerts is because they all source their free from oats from the same supplier.
And I’ve posted a fair few alerts over time…
But this is the first time I’ve ever received a personal recall letter.
Sainsbury’s wrote to me – as a free from customer, not as an allergy blogger – to let me know that there was a problem with the oats, and to tell me to take any of the affected products back to the supermarket.
Presumably, they’ve taken the trouble to search their Nectar database (yes, I have a card) to find purchasers of these products, and then sent out a letter (incurring further cost).
Yes, I’m impressed.
Good customer service, going the extra mile; and a really good use of the Nectar database. I knew there was a reason I was sharing all that information with big business!
Did you get a letter?
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Have also been following this – and blogging on it – and that’s the first instance of this I’ve come across. Also impressed.
Hi Alex
I see you’ve done some work on tracking down the source of the problem. Let’s hope they get it resolved soon!
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Alex has a list of suppliers of oats that are unaffected by the problem: do pop over to his place to see where you can still get gluten free oats
Thanks Lucy. Interestingly, someone on the GF chat board mentioned the same thing too re: Sainsbury’s. Are you on Twitter, btw? (Sorry if I’ve already asked you this.) I did tweet this page earlier today. Cheers. Alex.